Policy instruments: designing an ‘optimal’ retrofit programme

Aaron Gillich provides an introduction to a recent paper co-authored with Minna Sunikka-Blank & Andy Ford in BRI.

The UK has long struggled to drive thermal retrofits in the able-to-pay sector.  Housing accounts for nearly a quarter of UK carbon emissions, and nearly every 2050 low carbon heat scenario used by policy makers is counting on a step change in energy efficiency in the existing stock.  In “Designing an ‘Optimal’ Retrofit Programme” we have argued that the core problem is failing to tackle this issue in a comprehensive way.  Instead the UK have largely relied on piecemeal solutions like financing (Green Deal), and failed to build on promising pilots such as described in the “Low Carbon Communities Challenge: Evaluation Report”.  These are effective ingredients, but not a complete foundation upon which to build a long term market as most policies seek to do.  More despairingly, the fact that these ingredients were not a panacea on their own has created an impression among many that: “well we tried that and it didn’t work.”  The UK’s effort at thermal retrofit is a story of half-measures and false starts.  Although many of the UK’s past efforts have been on the right track, they have suffered as partial solutions that weren’t seen through.

Insights from the Each Home Counts (Bonfield) review and bold ambitions of the Clean Growth Strategy suggest that the UK is determined to make progress with  this deeply rooted problem.  Could the UK finally be ready to move beyond half-measures and deliver a comprehensive policy package that transforms thermal retrofit into a market that can stand on its own?  Scotland is already underway with the Scottish Energy Efficiency Programme. For this and other UK efforts it would be wise to learn from recent retrofit market transformation examples in the United States.

The US Better Buildings Neighborhood Program (BBNP) was created in 2009 in the wake of the financial crisis.  The US Department of Energy gave a half billion dollars to state and local programs to transform retrofit markets in a way that best suited their communities.  This resulted in 41 different versions of thermal retrofit programs with a common goal: delivering a lasting market change rather than a temporary stimulus.  This created a natural experiment in retrofit program design.   The BBNP was successful against nearly every stated objective including upgrading over 100,000 residential and commercial properties, creating over 10,000 jobs, delivering savings of at least 15% in energy costs per home upgraded, and leveraging 3:1 in outside investment for every program dollar spent.  Perhaps most critically, 84% of grantees continued program elements in the post funding period.  The BBNP is widely regarded as a best practice example of turning national level policies into local action.

A key finding of the BBNP was that to stimulate markets the program must create both a supply push and a demand pull simultaneously.  Delivering this required active strategies across five themes:

1) Program design: to identify local market features and suitable program structures.

2) Marketing and outreach: separates the processes of creating awareness versus personal engagement and Community Based Social Marketing in driving demand.

3) Workforce engagement: this emphasised the need for the program to create drivers in addressing skills gaps across the supply chain.

4) Financial incentives: consider the relative merits of grants versus loans and how to effectively use them in combination.

5) Data and Evaluation: presents techniques for effective program evaluation that enables iterative program adjustments.

Based on the experiences and feedback from the people who delivered the BBNP programmes on what constitutes best practice, a template was created for an ‘optimal’ programme model for retrofit programmes with stated objectives similar to the US BBNP.   Borrowing lessons from programmes like the BBNP means that the UK  can develop a more robust retrofit policy that is based on evidence of what works and avoid reinventing the wheel.

Header image credit: Orangezorki, Getty Images


Dr Aaron Gillich currently works as a Senior Lecturer in the School of the Built Environment and Architecture at London South Bank University. His professional interests cover a wide range of energy and sustainability issues, primarily focusing on the energy trilemma

of delivering a low cost, low carbon, secure energy system.  His PhD work studied domestic retrofit program design and how programs could be delivered at key market intervention points to create a lasting impact.  His current research includes the Balanced Energy Network (BEN) demonstration project at LSBU.  BEN is a prototype heat network that balances the delivery of heating, cooling and electricity using a demand side response control system and distributed storage.

ORCiD: 0000-0002-4132-4824


Energy Performance Gaps: Promises, People, Practices

Special issue

Energy Performance Gaps: Promises, People, Practices

Kirsten Gram-Hanssen and Susse Georg introduce their forthcoming Special Issue

The building sector has been identified as the sector with the largest potential for energy savings. Yet in spite of great technical progress, a large part of the savings have yet to be realized. If the performance gaps are to be lessened, then the potential of energy savings from the residents and  building users and their practices must be considered. For example, building occupants develop  higher expectations of comfort and they often lack an understanding of the control of building technologies. But it is also true that many technologies are not adapted to user needs: they lack user friendliness and can lead to unnecessary and unwanted consumption. However, the practices of the building professionals, their considerations regarding the users and how these considerations are treated in the design, construction and installation processes, or the operation of the buildings, also must be included.

To achieve energy savings, future energy efficient technologies have to meet users’ needs to a greater extent and support their practices in a sustainable direction, and this counts for residents as well as building professionals and their practices. Pursuing this requires deeper understanding of differentiated user practices and their relations to energy consumption. Our recent Building Research & Information special issue on “Energy Performance gaps: Promises, People, Practices” with a curated collection of papers, is dedicated to understanding this and it proposes new directions for building research and practice to actually be able to realise the needed savings.

Policy has, hitherto, been effective in promoting the development of more energy efficient buildings. But policy has not curbed the continuously  growing energy consumption.  Technological efficiency on its own is unlikely to provide the dramatic and rapid reductions needed to meet climate targets. It is therefore also debatable whether the usual economic arguments underlying McKinsey’s ”global GHG abatement cost curve”, establishing the building sector as the most cost effective field for reducing consumption, are still valid. In principle, it is easy to reduce energy consumption in buildings, but the invol

vement of people changes this simple picture, as documented in the articles in the Special Issue.

The conclusions from the special issue include at least three points of relevance for public policy:

  • First, policy must move beyond just focusing on efficiency of buildings and theoretical energy reductions. Policy needs to be more firmly based on understandings of how new technologies will also introduce new practices and new norms of what home, comfort and a good everyday life is.
  • Second, it is necessary to consider how to develop new (smart) technologies which people can understand, domesticate and use, while at the same time consideration must be given to whether these new technologies induce more consumption rather than help consumers to save energy.
  • Third, if policy is to deliver the needed radical CO2 and energy reductions in buildings, then a shift of focus is needed away from regulation as a one-time gateway which only assesses the design and material aspects of a building. Instead, policies and regulations should consider alternatives which include an ongoing assessment of both the material and social aspects of building operation, along with guidance and support to occupants.

There is much to be gained from a policy and regulatory regime that takes a ‘both-and’ approach to technical and social issues. The research in our special issue collectively makes a strong case for focusing more actions on user practices in energy.

About the authors

Seniorforsker Kirsten Gram-Hanssen, SBI 

Kirsten Gram-Hanssen is a Professor at the Danish Building Research Institute (SBI), Aalborg University Copenhagen. ORCiD: 0000-0002-8543-2501


Susse Georg is a Professor in the Department of Planning, Aalborg University Copenhagen. ORCiD: 0000-0001-9981-2444

Commentary: What is right with energy efficiency? A response to Elizabeth Shove

By Tina Fawcett and Jan Rosenow


Elizabeth Shove’s recent paper ‘What is wrong with energy efficiency’ (Shove, 2017) set out three key challenges to energy policy researchers (and others) – to take stock, to reflect on the consequences of our work, and ‘to develop strategies and solutions that challenge rather than reproduce increasingly problematic assumptions about present and future ways of life’. Here, we respond to the first two challenges to present a positive and nuanced account of the role of energy efficiency, based on experience in the UK and EU. We question the assumption underlying the third challenge, that current levels of energy services are incompatible with a low carbon future.

Our aim is to add to a constructive debate on energy efficiency, its role to date, and its place in the low carbon transition.

Firmly in the mainstream or Cinderella?

The paper characterises energy efficiency as being firmly in the mainstream of energy policy making.  Citing an IEA report, the paper claims that “[i]n the energy world, efficiency is treated as a ‘fuel’”. But is it? The IMF (2015) estimated that global energy supply subsidies amounted to $5.3 trillion in 2015. This compares to just $221 billion invested in energy efficiency (IEA 2016) which is approximately 4% of the total global energy subsidies. It is a large amount of money but compared to subsidies for energy supply it is very small. Further, investments in efficient solutions are impeded by numerous market barriers to individual action; and on the supply side, industry traditions, business models and regulatory practices have always favoured, and continue to favour, fossil fuel based energy infrastructure and sales over lower sales and energy saving technologies.

Characterising energy efficiency as “politically attractive” and “uncontroversial” is contrary to the experience of those working on energy efficiency policy. As Nick Butler (2014), former Group Vice President for Policy and Strategy Development at BP, puts it “[e]fficiency is the neglected Cinderella of the [energy] policy world”. Current debates around energy efficiency at European level are highly political and far from being uncontroversial (see for example Rosenow 2017).

Challenging current levels of energy services would undoubtedly be more politically sensitive and controversial than promoting energy efficiency. However, the many political, market design and financial challenges facing efficiency should also be acknowledged.

How effective are energy efficiency policies?

The paper’s fundamental argument is that “the problem with efficiency policies is that they are much too effective, not in reducing demand but in reproducing and stabilizing essentially unsustainable concepts of service”. The first part of this statement suggests that efficiency policies do not reduce demand.

However, there is strong evidence for demand reduction due to efficiency policy.  For example, in the UK’s residential sector, total energy use fell by one fifth between 2004 and 2015, despite a 12% increase in the number of households – as shown in the graph below.

Energy consumption 2000-2015 Sheet1 Chart 1.jpg


Index of total residential electricity and gas use, where gas figures are weather corrected, UK, 2004-2015 (2004 = 100). (Source: BEIS (2017): Energy Consumption in the UK)

Average household energy use fell by 27% over this time, despite a proliferation of household appliances and lamp fittings per household and higher in-home temperatures (BEIS 2016). Sceptics will argue that this was driven by an increase in energy prices, not policy. However, price elasticities of energy demand are very low – a review of the literature concluded that “[p]rice increases […] do not lead to strong demand reductions” (Jamasb and Meier 2010:3). In addition, several thorough quantitative studies show that efficiency improvements were by far the most important driver of the reduction in consumption (CCC 2017; CEBR 2011; Odyssee 2017).

Levels of service – does efficiency promote an unsustainable status quo?

The second part of the argument is that energy efficiency maintains ‘unsustainable concepts of service’. Further, these service demands are presented as a key barrier to a low carbon future, but without specifying supporting evidence.  By contrast, many detailed studies and scenarios show it is possible to have lower carbon futures through varied mixtures of energy efficiency, fuel switching, better control, demand response and renewable energy, while maintaining current service standards (Boardman, 2012; CCC, 2015; IEA, 2013; National Grid, 2017). If current service expectations really are unsustainable – strong evidence needs to be put forward to make the case. Not least because of the very high public and political priority afforded to key energy services such as universal minimum levels of household warmth (Public Health England, 2014).

Good and bad energy efficiency

Energy efficiency is, or should be, part of the whole systems energy policy mix (including renewable and low carbon energy sources, demand response, smart systems) which delivers low carbon, secure and affordable energy. We agree with Wilhite and Nørgård (2004) that energy efficiency programmes should to be designed with the aim to reduce total energy consumption levels rather than focusing solely on relative efficiency improvements. For us, this is ‘good’ energy efficiency, with further ideas on how energy conservation can be designed into efficiency policy to be explored (e.g. Harris et al. 2008).

Shove is right that we should reflect on the effects of energy efficiency – to be sure it continues to meet socially agreed goals, and does not have adverse consequences. We must recognise that energy efficiency can facilitate increasing demands for energy service. We should also acknowledge that this can sometimes be a good thing:  it can deliver important energy services to people who could not access them otherwise. In developed countries, energy efficiency can deliver affordable warmth to people living in fuel poverty (Boardman 2010). In developing countries,  efficient lighting, often in combination with small scale renewable energy supply, and more efficient cook stoves can be transformative (UNEP 2016).  In reaching a low carbon future, both challenging (increasing) energy service standards and delivering effective energy efficiency will be important.


We think there is a lot right with energy efficiency. There is robust evidence that it has reduced total energy demand and consequent carbon emissions, despite many other drivers of growth. We suggest that rather than being a barrier to the low carbon transition, energy efficiency is a vital part of it.

However, energy efficiency is still not sufficiently in the mainstream of energy policy. By asserting that energy efficiency does not work, Shove risks taking the same side as those who defend the status quo and want to marginalise the demand side. We do not believe this is her intention, and invite her to reconsider her view of energy efficiency and its place in delivering a radically lower carbon future.

About the authors

Tina Fawcett

Dr Tina Fawcett is a Senior Researcher and Acting Deputy Leader at the  Environmental Change Institute, University of Oxford. ORCID: 0000-0003-3953-3675


Jan Rosenow

Dr Jan Rosenow is a Senior Research Fellow for the Centre on Innovation and Energy Demand at the Sussex Energy Group in the Science Policy Research Unit (SPRU), University of Sussex and Senior Associate of the Regulatory Assistance Project. ORCID:  0000-0002-5227-3129

This work was undertaken as part of the research programme of the UK Energy Research Centre, supported by the UK Research Councils under EPSRC award EP/L024756/1.